Wosan

We select the most prestigious, yet socially responsible and eco-friendly wood in the market. We utilize 5 different woods (including pine wood, walnut wood, ash wood, maple wood and sapele wood), each with its own unique color, texture, weight and smell. Every piece is unique and has its own characteristics.

Our product is water repellent. If you spill water on the wood, all you need to do is to wipe it clear with tissue and leave it aside for a while to dry up. However, we strongly recommend that you should keep our product away from water in order to maintain durability.

Yes, it is suitable for everyone above 3 years old.

We accept Visa card, Mastercard and PayPal.

Please contact our staff through email or Facebook as soon as possible if you want to change your address. If the product you ordered still haven’t been sent out, we will try our best to change it for you. However, if the product is already sent out, address change will not be accepted.

All prices are exclusive of all taxes and duties applied in countries outside of Hong Kong. As recipients, you shall liable for all import duties, customs and other taxes levied by the country you are shipping to. These duties and taxes will be invoiced to you directly and payment is necessary to release your order from the custom.

Normally, it takes 5-15 working days to ship, depends on which country you are shipping to.

Yes, we will provide tracking number after we sent out your parcel.

All of the non-personal product client will be able to enjoy the free 100 days (from the day of dispatch) warranty and exchange policy. The warranty only covers manufacturing defects on the product itself. The warranty doesn’t cover any other damages. Client should send pictures of the defected products to contact@mokuomo.com and also provide the purchase receipt. Our customer service will review your case and come back to you as soon as possible. Shipping cost incurred will be bear by the client. In case of any dispute, Mokuomo reserves the final decision.