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Taiwan Order Notice - EZ WAY

According to Taiwan Customs, recipients must have real-name authentication for receiving any overseas parcel ship to Taiwan.

Mokuomo recommends customers to download the official ‘EZ WAY’ mobile application for registration and ensure you have provided a full Chinese name as the recipient so that the custom clearing process can be done faster and smoother.

Please noted that if it is a personal recipient, the courier will ask his/ her to provide their tax number (identification number) upon delivery.

An confirmation email will be sent by Mokuomo to gather information needed for custom clearing process.  Please reply that confirmation email by providing:

  1. Full name (Chinese)
  2. Mobile phone number
  3. ID card Number

Parcel will be shipped out by postal (estimated 10 working days) if there is no related information received in 2 working days. Sorry for the inconvenience caused.

For further information, please refer to below Taiwan Custom website.

     –   Mokuomo Taiwan Order Reminder

For any orders shipping to Taiwan, we will send an email reminding customer to register ‘EZ WAY’ when the order is ready to ship.

Please noted that if courier fail to retrieve customer’s information from EZ WAY, the order will return back to us, and if the order is lost in transit or get delayed, any responsibility shall not borne by Mokuomo.

When the order gets returned and needs to ship again, the delivery fees incurred shall be borne by customer. Thank you for your understanding.

Taiwan Order Notice - EZ WAY

According to Taiwan Customs, recipients must have real-name authentication for receiving any overseas parcel ship to Taiwan.

Mokuomo recommends customers to download the official ‘EZ WAY’ mobile application for registration and ensure you have provided a full Chinese name as the recipient so that the custom clearing process can be done faster and smoother.

Please noted that if it is a personal recipient, the courier will ask his/ her to provide their tax number (identification number) upon delivery.

An confirmation email will be sent by Mokuomo to gather information needed for custom clearing process.  Please reply that confirmation email by providing:

  1. Full name (Chinese)
  2. Mobile phone number
  3. ID card Number

Parcel will be shipped out by postal (estimated 10 working days) if there is no related information received in 2 working days. Sorry for the inconvenience caused.

For further information, please refer to below Taiwan Custom website.

     –   Mokuomo Taiwan Order Reminder

For any orders shipping to Taiwan, we will send an email reminding customer to register ‘EZ WAY’ when the order is ready to ship.

Please noted that if courier fail to retrieve customer’s information from EZ WAY, the order will return back to us, and if the order is lost in transit or get delayed, any responsibility shall not borne by Mokuomo.

When the order gets returned and needs to ship again, the delivery fees incurred shall be borne by customer. Thank you for your understanding.